Refund Policy

1. Overview

We take great care in selecting and delivering our mangoes to ensure they arrive in excellent condition. As our products are fresh and perishable, our refund policy is designed accordingly.

2. Returns

Due to the perishable nature of our products:

• We do not accept returns of fresh mangoes
• Items cannot be returned once delivered

3. Damaged or Unsatisfactory Orders

If your order arrives in an unsatisfactory condition, please contact us within 24 hours of delivery.

To process your request, we require:

• Your order number
• Clear photographs of the issue

We may offer:

• A replacement
• A partial or full refund

All resolutions are provided at our discretion.

4. Delivery Issues

We are not responsible for:

• Failed deliveries due to incorrect address details
• Orders left unattended
• Delays caused by couriers or external factors

Please ensure someone is available to receive your order.

5. Order Cancellations

• Orders can be cancelled before dispatch
• Once dispatched, orders cannot be cancelled

6. Refund Process

If a refund is approved:

• It will be issued to the original payment method
• Processing times may vary depending on your bank or provider

7. Contact

For any concerns or refund requests, please contact:

The Mango Reserve Email: customerservice@themamgoreserve.co.uk