Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of our website and the purchase of products from The Mango Reserve. By accessing our website or placing an order, you agree to be bound by these terms.

If you do not agree, please do not use our website.

2. About Us

The Mango Reserve is a UK-based business supplying premium mangoes delivered directly to customers across the United Kingdom.

For any queries, please contact us at: Email: customerservice@themamgoreserve.co.uk

3. Products

We specialise in fresh mangoes sourced from selected farms and delivered in limited seasonal batches.

  • All products are subject to availability
  • As a natural product, size, colour, and ripeness may vary
  • Images on the website are for illustrative purposes only

4. Orders

By placing an order, you confirm that:

  • You are at least 18 years old
  • All information provided is accurate
  • You are authorised to use the payment method

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities per customer
  • Cancel orders due to availability or pricing errors

If your order is cancelled, you will receive a full refund.

5. Pricing & Payment

  • All prices are listed in GBP (£)
  • Prices include VAT (where applicable)
  • Delivery charges are calculated at checkout

We accept secure payment via approved payment providers.

6. Delivery

We deliver across the United Kingdom.

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by couriers or external factors
  • It is your responsibility to ensure someone is available to receive the delivery

Due to the perishable nature of our products:

  • Orders left unattended are at the customer’s risk

7. Perishable Goods Policy

Our mangoes are fresh, perishable items.

As such:

  • They must be inspected upon arrival
  • We cannot accept returns of perishable goods

If there is an issue with your order, please contact us within 24 hours of delivery with:

  • Your order number
  • Photos of the product

We will review and may offer a replacement or refund at our discretion.

8. Cancellations & Refunds

  • Orders may be cancelled before dispatch
  • Once dispatched, orders cannot be cancelled

Refunds (if approved) will be processed to the original payment method.

9. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack, disrupt, or misuse the site
  • Copy or reproduce content without permission

All content on this website is the property of The Mango Reserve.

10. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our liability is limited to the value of your order

Nothing in these terms excludes your statutory rights.

11. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how your data is handled.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions regarding these Terms and Conditions, please contact:

The Mango Reserve Email: customerservice@themangoreserve.co.uk